![]() It is important to use these purely as an indicator and not confirmation of a file being malicious or clean. The table below displays a list of malicious and clean indicators. For more details, take a look at įor malicious detections that you may wish to investigate further, some example detection names are: PUA detections may have names such as:Īs PUAs are not malicious it is up to you if you want these applications in your environment. It is important to treat every detection as malicious and not authorize anything in your environment unless you are confident it is safe to do so.įor Potentially Unwanted Application (PUA) detections these are not malicious but might not be what you want running on a corporate network. If you are investigating a detection because you believe it might be incorrect, you are most likely doing this because the files being detected are part of a legitimate application, or because you experienced an issue with your device after a detection. If the file is too big, please include a message asking for additional upload options AND/OR send a download link from the official vendor's website. There is a 25 MB file size limit on files submitted directly to our website.We don't expect you to know the technical language used by our specialists. Describe it as best as you can, using everyday language. Please tell us about any odd behavior that prompted you to send the sample. Explain why you have sent the file and who sent it.Note for URL submissions: Submitted URL categorization requests will be reviewed and re-classified as quickly as possible, though it may take up to five business days once a site has been re-classified, for it to be available on your Sophos product. This will help us to analyze it with maximum speed and efficiency. This form enables you to give Sophos all relevant information on your sample. Provide the required details and sample files / website url.(To report a website choose Web Address (URL) - Choose either Endpoint protection option for product/service) Click Submit a Sample followed by Sample File.The quickest and most efficient method of submitting samples for analysis is to use the online submission form from the Submit a sample page
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